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Customer Effort Score (CES) Survey Form
This Customer Effort Score (CES) Survey Form Template measures how easy it was for customers to complete a task or get help.
The template includes a CES rating scale, follow-up questions, and optional comments for clarity.
This free customer effort score survey form template helps reduce friction and improve support outcomes.
Data to collect
- Ease of completing task ratingRequired
- Personal effort ratingRequired
- Main reason for contactRequired
- Was the information provided clear?Required
- Suggestions for improvementOptional
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